Who We Are

Who We Are | Instaecart

WHO WE ARE

Building a Reliable Online Shopping Experience Across India

Instaecart is an online shopping platform operated by MSECOM TECHNOLOGIES. Our goal is to provide customers with a secure, transparent and convenient shopping experience supported by clear policies, responsive customer service and trusted logistics partners.

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About Instaecart

Learn more about who we are, how we operate and our commitment to providing a dependable online shopping experience.

Our Company

Instaecart is an ecommerce platform operated by MSECOM TECHNOLOGIES. We offer products across multiple shopping categories including Fashion, Electronics, Home & Living, Beauty, Personal Care, Sports, Footwear, Handbags and Automotive.

Our focus is to make online shopping simple by offering accurate product information, secure payment options, order tracking, customer support and transparent policies that help customers shop with confidence.

We continuously improve our platform, operations and customer experience while working with trusted payment providers and logistics partners to fulfil orders across serviceable locations in India.

Our Commitment

We are committed to providing customers with transparent pricing, clear shipping information, secure checkout, responsive customer support and easy access to our policies including Shipping, Returns, Refunds, Privacy and Terms & Conditions.

Our Story

Our journey is built around creating a trustworthy and customer-focused ecommerce experience.

Our Beginning

Instaecart was created with the objective of making online shopping more accessible, reliable and convenient. From the beginning, our focus has been on delivering a seamless shopping experience supported by secure technology and responsive customer service.

Growing with Our Customers

As our platform continues to evolve, we remain committed to improving our services, expanding product categories and maintaining clear communication with customers through transparent policies and dedicated support.

Why Choose Instaecart

We are committed to providing a reliable shopping experience with transparent policies, secure payments and responsive customer support.

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Secure Payments

All online transactions are processed through trusted payment partners using secure, encrypted payment gateways.

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Reliable Delivery

Orders are delivered through trusted logistics partners across serviceable locations in India.

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Order Tracking

Customers receive shipment tracking information once an order has been dispatched.

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Transparent Returns

Eligible products can be returned in accordance with our published Return & Refund Policy.

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Customer Support

Our support team is available to assist customers with orders, shipping, returns and general enquiries.

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Clear Policies

Shipping, Privacy, Payment, Terms & Conditions and Refund policies are available for customers before placing an order.

Business Information

The following information helps customers identify our business and contact us whenever assistance is required.

Business Name

MSECOM TECHNOLOGIES

Brand Name

Instaecart

Business Type

Ecommerce Platform

GSTIN

09ABZFM7592D1ZE

Customer Support

+91 9403892746

support@instaecart.com

Support Hours

Monday – Sunday

8:00 AM – 9:00 PM (IST)

Registered Business Address

Ground Floor, 1/4 Kailash Empire
Near Popular Hospital
Gopiganj
Bhadohi
Uttar Pradesh – 221303
India

Our Commitment

We continuously work to provide customers with a secure, transparent and dependable shopping experience.

Customer First

We aim to provide responsive customer support and resolve queries in a timely and professional manner.

Business Transparency

Our business information, policies and contact details are publicly available to help customers make informed purchasing decisions.

Secure Shopping

We prioritize secure checkout, encrypted payment processing and protection of customer information.

Continuous Improvement

We regularly improve our website, operations and customer support based on customer feedback and operational requirements.

Leadership

Our leadership team is committed to improving customer experience, operational excellence and long-term business growth.

Shivam Tiwari

Co-Founder • Operations

Shivam oversees daily business operations, order fulfilment, logistics coordination and customer service to help ensure a reliable shopping experience.

Mohit Tiwari

Co-Founder • Product & Growth

Mohit focuses on platform development, customer experience, product management and long-term business growth initiatives.

Customer Support

If you have questions about an order, shipping, returns or payments, our support team is here to help.

📞 Phone

+91 9403892746

✉ Email

support@instaecart.com

🕘 Support Hours

Monday – Sunday
8:00 AM – 9:00 PM (IST)

Thank You for Choosing Instaecart

We appreciate your trust in Instaecart. Our team remains committed to providing a secure, transparent and dependable online shopping experience backed by responsive customer support and clearly published business policies.

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