Return & Refund Policy

At Instaecart, your satisfaction is our priority. We strive to provide high-quality products and a seamless shopping experience. If you are not fully satisfied with your purchase, our return and refund process is designed to be transparent and hassle-free.

Returns

Eligibility for Returns

We accept returns for both defective and non-defective products.

Returns must be initiated within 7 days of delivery.

The returned product must be new, unused, and in its original condition with all original packaging and materials included.

Non-Eligible Returns

We do not accept returns for products that have been used, damaged by the customer, or returned without original packaging.

Exchanges are not accepted.

Return Process

Initiate a Return
Contact our customer support team at support@instaecart.com or call us at 03369028546 within 7 days of receiving your product. Provide your order number and reason for return.

Authorization & Instructions
Once approved, we will provide a Return Authorization Number and instructions for the return.

Return Method
Products must be returned to an authorized drop-off location. The address and instructions will be shared upon approval.

Restocking Fees
We do not charge any restocking fee. Returns are free of cost.

Refund Policy

Once the returned item is received and inspected, your refund will be processed within 7 business days.

The refund will be issued to the original payment method used at the time of purchase.

You will receive a refund confirmation email. Please allow a few additional days for the amount to reflect in your account, depending on your bank/payment provider.

Customer Support

For any queries related to returns, refunds, or general support, feel free to reach us at:

📧 Email: support@instaecart.com
📞 Phone: 03369028546