Secure Packaging
At Instaecart, operated by MSECOM TECHNOLOGIES, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process, subject to the terms outlined below.
Products may be eligible for return if:
The return request is submitted within 7 days from the date of delivery.
The item is unused, unworn, and in its original condition.
All original packaging, tags, accessories, manuals, and accompanying materials are included.
The product received is damaged, defective, incorrect, or materially different from the description provided on the Platform.
Return requests are subject to verification and approval by our customer support team.
Returns may not be accepted for:
Products that have been used, altered, or damaged after delivery.
Items returned without original packaging, labels, accessories, or components.
Products specifically marked as non-returnable on the product page.
Customized, personalized, or made-to-order products.
Hygiene-sensitive or personal-use items that have been opened, used, or are unsuitable for return due to health and safety reasons.
Digital products, gift cards, or downloadable content, where applicable.
To initiate a return, please contact us within 7 days of delivery.
Email: support@instaecart.com
Phone: +91 9403892746
Please provide:
Order Number
Product Name
Reason for Return
Photos of the product (in case of damaged, defective, or incorrect items)
After reviewing your request, our support team will provide return instructions and, where applicable, authorize the return request.
Return requests are subject to eligibility verification.
Approved products must be returned according to the instructions provided by our support team.
Depending on the product category and service availability, we may arrange a pickup or request that the item be shipped to an authorized return address.
For approved returns involving damaged, defective, or incorrect products, return shipping costs may be borne by Instaecart.
For other eligible returns, return shipping arrangements and charges, if any, may vary depending on the product category and delivery location.
Once the returned item has been received and successfully inspected, eligible refunds will be processed.
Refunds are generally initiated within 7 business days after return approval and inspection.
Refunds are credited to the original payment method used during purchase.
The actual time required for the amount to reflect in your account may vary depending on your bank, card issuer, or payment provider.
Shipping charges, if applicable, may not be refundable unless the return is due to an error on our part.
At present, Instaecart does not offer direct product exchanges.
Customers may return eligible products in accordance with this policy and place a new order separately.
Orders may be cancelled before dispatch by contacting our customer support team.
Once an order has been shipped, cancellation requests may no longer be possible. Such orders will be governed by the applicable return policy.
Instaecart reserves the right to cancel orders in cases involving pricing errors, stock unavailability, suspected fraud, or violations of our Terms & Conditions.
Customers seeking updates regarding refund status may contact our support team with their order details.
Our team will assist in providing available information regarding the processing status of your refund.
If you receive a damaged, defective, or incorrect item, please notify us promptly and provide supporting photographs.
Upon verification, we will take appropriate action, which may include a replacement, return approval, or refund, as applicable.
Instaecart shall not be liable for delays in refund processing caused by banks, card issuers, payment gateways, or circumstances beyond our reasonable control.
Refunds are subject to successful verification and compliance with this policy.
Instaecart reserves the right to modify or update this Return & Refund Policy at any time.
Any changes shall become effective immediately upon publication on this page. Customers are encouraged to review this policy periodically.
For any questions regarding returns, refunds, cancellations, or order-related concerns, please contact:
Email: support@instaecart.com
Phone: +91 9403892746
We appreciate your trust in Instaecart and remain committed to providing a reliable, transparent, and customer-friendly shopping experience. Our goal is to ensure that every order is handled with care and that any issues are resolved promptly and fairly.