Secure Packaging
At Instaecart, operated by MSECOM TECHNOLOGIES, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process subject to the terms outlined below.
Products may be eligible for return if:
The return request is submitted within 7 days of delivery.
The item is unused, unworn, and in its original condition.
All original packaging, tags, accessories, manuals, and included materials are returned with the product.
The product received is damaged, defective, incorrect, or significantly different from the description.
Returns may not be accepted for:
Used or damaged products not caused by manufacturing defects.
Products returned without original packaging or missing components.
Items specifically marked as non-returnable on the product page.
Customized, personalized, or made-to-order products.
Hygiene-sensitive or personal-use items once opened or used, where applicable.
To initiate a return, contact us within 7 days of delivery:
Email: support@instaecart.com
Phone: +91 9403892746
Please provide:
Order Number
Product Name
Reason for Return
Photos of the product (if damaged, defective, or incorrect)
After reviewing your request, our support team will provide return instructions and, where applicable, a return authorization.
Approved products must be returned according to the instructions provided by our support team.
Depending on the location and product category, we may arrange a pickup or request shipment to an authorized return address.
For approved returns due to defective, damaged, or incorrect products, return shipping costs may be covered by Instaecart.
For other eligible returns, return shipping arrangements may vary depending on the product and location.
Once the returned item is received and successfully inspected, eligible refunds will be processed.
Refunds are generally issued within 7 business days after return approval and inspection.
The refund will be credited to the original payment method used during purchase.
Depending on your bank, card issuer, or payment provider, it may take additional time for the refund to reflect in your account.
Currently, we do not offer direct product exchanges. If eligible, customers may return the item and place a new order separately.
Orders may be cancelled before shipment by contacting customer support.
Once an order has been shipped, cancellation requests may not be possible and the order will be subject to the applicable return policy.
For refund-related assistance, please contact our support team with your order details.
For any questions regarding returns, refunds, cancellations, or order-related concerns, please contact:
Email: support@instaecart.com
Phone: +91 9403892746
Business Name: MSECOM TECHNOLOGIES
We appreciate your trust in Instaecart and remain committed to providing a reliable and customer-friendly shopping experience.