Return and Refund Policy

Effective Date: August 2026

At Instaecart, owned and operated by MSECOM TECHNOLOGIES, we are committed to providing a transparent and reliable shopping experience. This Return & Refund Policy explains the conditions under which returns, refunds, replacements, and cancellations are processed for purchases made through www.instaecart.com.

By placing an order on our website, you agree to this policy.

1. Return Eligibility

A product may be eligible for return if all of the following conditions are met:

• A return request is submitted within 7 calendar days of the delivery date.
• The product is unused, unworn, and in its original condition.
• All original packaging, labels, accessories, manuals, and free items (if any) are included.
• The product received is damaged, defective, incorrect, or materially different from the product ordered.
• The product is not listed as a non-returnable item.

All return requests are reviewed according to this policy before approval.

2. Non-Returnable Products

Returns cannot be accepted for:

• Products that have been used, damaged after delivery, or altered by the customer.
• Products returned without original packaging or accessories.
• Products marked as Non-Returnable on the product page.
• Customized or made-to-order products.
• Opened hygiene-sensitive or personal care products where return is not appropriate for health and safety reasons.
• Digital products, downloadable content, gift cards, or similar non-physical items.

3. How to Request a Return

To request a return:

1. Contact our Customer Support within 7 calendar days of delivery.
2. Provide:
   • Order Number
   • Product Name
   • Reason for Return
   • Photos (for damaged, defective, or incorrect products, where applicable)
3. Our support team will review your request and provide further instructions if the return is approved.

Customer Support

Email: support@instaecart.com

Phone: +91 9403892746

Business Hours: Monday – Sunday | 8:00 AM – 9:00 PM IST

4. Return Shipping

For approved returns involving damaged, defective, or incorrect products, Instaecart may arrange a pickup or provide return instructions, depending on service availability.

For other approved returns, return shipping arrangements and any applicable charges will be communicated during the return process.

5. Refund Process

After the returned product is received and inspected:

• If the return is approved, the refund will be initiated.
• Refunds are generally initiated within 2 business days after successful inspection and approval.
• The refund will be processed to the original payment method used for the purchase.

The time taken for the amount to appear in your account depends on your payment provider.

Typical processing times:

• UPI: 2–5 business days
• Debit/Credit Card: 5–7 business days
• Net Banking: 3–7 business days
• Wallet (where applicable): 2–5 business days

Shipping charges, if any, are generally non-refundable unless the return is due to an error on our part.

6. Replacement Policy

Where applicable and subject to product availability, damaged, defective, or incorrect products may be replaced instead of refunded.

If a replacement is unavailable, an eligible refund will be processed according to this policy.

7. Order Cancellation

Customers may request cancellation before an order is dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the order will be governed by this Return & Refund Policy.

Instaecart may also cancel an order due to:

• Product unavailability
• Payment verification issues
• Pricing or listing errors
• Non-serviceable delivery location
• Suspected fraudulent activity
• Any circumstance that prevents successful order fulfilment

Where payment has already been received for an eligible cancelled order, the applicable refund will be processed to the original payment method.

8. Customer Protection

We aim to provide transparent order processing and customer communication.

If an order cannot be fulfilled due to inventory availability, courier limitations, payment verification, or a non-serviceable delivery location, customers will be informed as soon as reasonably possible. Any eligible payment received for such orders will be refunded in accordance with this policy.

9. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us promptly with supporting photographs.

After verification, we may offer:

• Replacement
• Return approval
• Refund

The resolution provided will depend on the nature of the issue and product availability.

10. Refund Status

Customers may contact our Customer Support team to check the status of an approved refund by providing the relevant order details.

11. Limitation of Liability

Refund processing times may vary depending on banks, card issuers, payment providers, or other third-party financial institutions.

Instaecart is not responsible for delays caused by external financial institutions after a refund has been successfully initiated.

12. Changes to this Policy

We may update this Return & Refund Policy from time to time.

The latest version will always be available on this page and will become effective from the date of publication.

Contact Information

Business Name
MSECOM TECHNOLOGIES

Brand
Instaecart

Registered Office
Ground Floor 1/4 Kailash Empire
Near Popular Hospital
Sant Ravidas Nagar
Uttar Pradesh – 221303

GSTIN
09ABZFM7592D1ZE

Customer Support

Email: support@instaecart.com

Phone: +91 9403892746

Business Hours: Monday – Sunday | 8:00 AM – 9:00 PM IST