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Payment Policy

Effective Date: August 03, 2026
Last Updated: August 03, 2026

At Instaecart, owned and operated by MSECOM TECHNOLOGIES, we are committed to providing a secure and transparent payment experience. This Payment Policy explains the payment methods accepted on www.instaecart.com, how payments are processed, and how payment-related issues are handled.

By placing an order through our website, you acknowledge and agree to this Payment Policy.

1. Business Information

Business Name
MSECOM TECHNOLOGIES

Brand
Instaecart

Website
https://www.instaecart.com

Registered Office

Ground Floor 1/4 Kailash Empire
Near Popular Hospital
Gopiganj, Bhadohi
Uttar Pradesh – 221303
India

GSTIN
09ABZFM7592D1ZE

Customer Support

Email: support@instaecart.com

Phone: +91 9403892746

Business Hours: Monday – Sunday | 8:00 AM – 9:00 PM IST

2. Accepted Payment Methods

We currently accept the payment methods displayed during checkout, which may include:

  • Credit Cards
  • Debit Cards
  • UPI (Unified Payments Interface)
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (where available)
  • Other payment methods offered by our payment service providers

Available payment methods may vary depending on the delivery location, order value, product category, and service availability.

3. Payment Security

Customer payment security is important to us.

Payments are processed through secure third-party payment service providers using encrypted connections and industry-standard security practices.

For security reasons, Instaecart does not store:

  • Complete credit or debit card numbers
  • CVV/CVC codes
  • UPI PINs
  • Internet banking passwords
  • Other sensitive payment credentials

Sensitive payment information is processed directly by authorized payment providers.

4. Pricing & Currency

  • All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
  • Applicable taxes, shipping charges, discounts, and promotional offers are displayed during checkout before payment confirmation.
  • Prices may change before an order is placed. Once an order is confirmed, the applicable price shown at checkout will apply to that order.

5. Payment Confirmation

After successful payment authorization, an order confirmation will be sent to the registered email address and/or mobile number provided during checkout.

If payment is successful but an order confirmation is not received within a reasonable time, customers should contact our Customer Support team.

Receipt of payment does not necessarily guarantee order fulfilment. Orders remain subject to product availability, payment verification, and acceptance in accordance with our Terms & Conditions.

6. Failed Payments

If a payment attempt is unsuccessful, customers should:

  • Verify the payment details entered.
  • Ensure sufficient account balance or credit limit is available.
  • Contact the relevant bank or payment provider if required.
  • Retry the payment using the same or an alternative payment method.

Orders are confirmed only after successful payment authorization or successful Cash on Delivery order confirmation, where available.

7. Payment Verification

To help protect customers and prevent fraud, certain transactions may require additional verification before processing.

Where additional verification is necessary, our Customer Support team may contact the customer using the contact details provided during checkout.

8. Refunds

Refunds for eligible cancellations, returns, or other approved cases are processed in accordance with our Return & Refund Policy.

Where applicable:

  • Refunds are initiated to the original payment method.
  • Refund processing begins after approval of the eligible request.
  • The time required for the amount to appear in the customer's account depends on the bank or payment provider.

Typical processing times may vary depending on the payment method.

9. Payment Disputes

If you believe that an unauthorized transaction has occurred or there is an error relating to your payment, please contact our Customer Support team as soon as possible.

We will review the matter and work with the relevant payment service provider where appropriate.

10. Fraud Prevention

To maintain platform security and protect customers, Instaecart reserves the right to review, verify, suspend, or cancel orders that appear to involve:

  • Unauthorized payment activity
  • Suspected fraud
  • Abuse of promotional offers
  • Incorrect payment information
  • Violation of our Terms & Conditions
  • Other activities that may affect the security of our platform

Where appropriate, additional identity or payment verification may be requested before processing an order.

11. Limitation of Liability

Instaecart is not responsible for losses arising from:

  • Incorrect payment information provided by the customer.
  • Temporary outages of payment gateways or banking systems.
  • Delays caused by banks, payment providers, or financial institutions.
  • Unauthorized use resulting from failure to protect account credentials.

Nothing in this section limits any rights available to customers under applicable law.

12. Changes to this Policy

We may update this Payment Policy from time to time.

The latest version will always be available on this page together with the updated effective date.

Continued use of our website after any update constitutes acceptance of the revised Payment Policy.

13. Contact Information

Business Name
MSECOM TECHNOLOGIES

Brand
Instaecart

Website
https://www.instaecart.com

Registered Office

Ground Floor 1/4 Kailash Empire
Near Popular Hospital
Gopiganj, Bhadohi
Uttar Pradesh – 221303
India

Customer Support

Email: support@instaecart.com

Phone: +91 9403892746

Business Hours: Monday – Sunday | 8:00 AM – 9:00 PM IST