Shipping Policy
Effective Date: August 03, 2026
Last Updated: August 03, 2026
At Instaecart, owned and operated by MSECOM TECHNOLOGIES, we aim to process and deliver orders in a timely, secure, and transparent manner. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered for purchases made through www.instaecart.com.
By placing an order on our website, you acknowledge and agree to this Shipping Policy.
1. Business Information
Business Name
MSECOM TECHNOLOGIES
Brand
Instaecart
Website
https://www.instaecart.com
Registered Office
Ground Floor 1/4 Kailash Empire
Near Popular Hospital
Gopiganj, Bhadohi
Uttar Pradesh – 221303
India
Customer Support
Email: support@instaecart.com
Phone: +91 9403892746
Business Hours: Monday – Sunday | 8:00 AM – 9:00 PM IST
2. Shipping Availability
We currently deliver to most serviceable PIN codes across India.
Delivery availability depends on the service coverage of our logistics partners.
International shipping is not currently available.
3. Shipping Charges
Eligible orders may qualify for free shipping.
Where shipping charges apply, the applicable amount will be clearly displayed during checkout before payment confirmation.
No additional shipping charges will be collected after an order has been confirmed unless the customer specifically requests a change that affects delivery.
4. Order Processing
Orders are generally processed within 1 business day after successful payment confirmation.
Orders placed on Sundays or public holidays are processed on the next business day.
Order processing may take longer during:
- High order volumes
- Promotional campaigns
- Public holidays
- Inventory verification
- Operational circumstances beyond our reasonable control
5. Order Confirmation
After placing an order, customers receive an order confirmation by email and/or SMS.
An order is considered accepted only after it has been successfully processed.
If an order cannot be fulfilled due to stock availability, payment verification, or a non-serviceable delivery location, the customer will be notified and any eligible payment received will be refunded to the original payment method.
6. Delivery Timeline
Orders are generally delivered within 3–4 business days after dispatch.
Delivery timelines are estimates only and are not guaranteed delivery dates.
Delivery may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Transportation delays
- Remote service areas
- Other circumstances beyond our reasonable control
Where practical, customers will be informed of significant delivery delays.
7. Order Tracking
Once an order has been dispatched, shipment tracking details will be shared through email, SMS, or other available communication channels.
Customers can track the status of their shipment using the tracking information provided.
8. Logistics Partners
We work with third-party logistics providers to fulfil deliveries across India.
Courier partners may vary depending on the delivery location, product category, and service availability.
9. Delivery Attempts
Courier partners generally make more than one delivery attempt before returning a shipment.
Customers are responsible for providing:
- Accurate shipping information
- A valid mobile number
- An address where delivery can reasonably be completed
Failure to provide accurate information may result in delivery delays or unsuccessful delivery attempts.
10. Return to Origin (RTO)
If a shipment cannot be delivered after reasonable delivery attempts, it may be returned to our warehouse as a Return to Origin (RTO) shipment.
Common reasons include:
- Incorrect address
- Customer unavailable
- Delivery refused
- Non-contactable customer
Where appropriate, our customer support team may contact the customer to discuss available options, including re-dispatch where feasible.
Any additional shipping charges, if applicable, will be communicated before re-dispatch.
11. Delays Beyond Our Control
Although we make reasonable efforts to deliver orders within the estimated delivery timeframe, delays may occur due to circumstances beyond our reasonable control, including:
- Severe weather
- Natural disasters
- Government restrictions
- Public holidays
- Transportation disruptions
- Internet or operational outages
- Courier partner delays
Such delays do not affect the customer's rights under applicable law or our Return & Refund Policy.
12. Customer Responsibilities
Customers are responsible for:
- Providing accurate shipping information
- Providing a valid contact number
- Being available to receive the delivery
- Checking the shipping address before confirming the order
Incorrect information may delay delivery or require additional delivery arrangements.
13. Contact Information
Business Name
MSECOM TECHNOLOGIES
Brand
Instaecart
Website
https://www.instaecart.com
Registered Office
Ground Floor 1/4 Kailash Empire
Near Popular Hospital
Gopiganj, Bhadohi
Uttar Pradesh – 221303
India
Customer Support
Email: support@instaecart.com
Phone: +91 9403892746
Business Hours: Monday – Sunday | 8:00 AM – 9:00 PM IST
Related Policies
For additional information, please review our:
- Return & Refund Policy
- Privacy Policy
- Terms & Conditions
- Contact Us
Thank you for choosing Instaecart. We are committed to providing transparent order processing, reliable delivery, and responsive customer support.