At Instaecart, we are committed to delivering your orders quickly, securely, and efficiently. This Shipping Policy outlines important information regarding order processing, delivery timelines, tracking, and related services.
We offer free shipping across India on eligible orders.
Any applicable shipping charges, if required, will be clearly displayed during checkout before payment confirmation.
Orders are generally processed and dispatched within 1 business day after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Processing times may be extended during peak seasons, promotional campaigns, or due to unforeseen operational circumstances.
Most orders are delivered within 3–4 business days from the date of dispatch, depending on the destination and courier availability.
Delivery timelines are estimates and may vary due to weather conditions, remote locations, logistics delays, or circumstances beyond our control.
Customers will be notified in case of significant delays whenever possible.
Instaecart currently delivers to most serviceable pin codes across India.
At present, international shipping services are not available.
Once your order has been shipped, tracking details will be shared via SMS and/or email.
Customers can track their shipments using the tracking information provided by our courier partners.
To ensure secure and timely deliveries, we work with trusted logistics and courier partners, including:
Courier partners may vary depending on the delivery location and service availability.
Our logistics partners generally make multiple delivery attempts before returning an undelivered shipment.
To avoid delays, customers are requested to provide accurate shipping information and ensure availability at the delivery address during expected delivery hours.
If a package cannot be delivered after multiple attempts, it may be returned to our warehouse as a Return to Origin (RTO) shipment.
In such cases, our customer support team may contact you to arrange re-delivery or assist in resolving the issue.
Additional shipping charges, if applicable, may be communicated before re-dispatch.
While we strive to deliver every order within the estimated timeline, delays may occur due to:
Weather conditions
Natural disasters
Government restrictions
Transportation disruptions
Courier partner operational issues
Remote or inaccessible delivery locations
Instaecart shall not be held responsible for delays caused by circumstances beyond reasonable control.
For any questions regarding shipping, delivery status, or your order, please contact us:
Email: support@instaecart.com
Phone: +91 9403892746
We appreciate your trust in Instaecart and remain committed to providing a smooth, secure, and reliable shopping experience with timely deliveries across India.